Return Policy
Return Policy
Effective Date: December 12, 2025
Root and Remedy LLC is committed to your satisfaction. Please review our return policy carefully, as it varies depending on the type of product or service purchased.
Digital Products & App Subscriptions
App Access and Subscriptions:
All app subscriptions and digital assessments are non-refundable once purchased
Free trial periods (when offered) allow you to explore features before committing to a paid subscription
You may cancel your subscription at any time to prevent future charges, but no refunds will be issued for the current billing period
Why Digital Products Are Non-Refundable: Digital content, including wellness assessments and personalized TCM pattern analyses, is delivered immediately upon purchase and cannot be "returned" once accessed.
Physical Herbal Products
Unopened Products:
May be returned within 30 days of delivery only
Products must be unopened, unmarked, and in resalable condition
Batch numbers on returned products must match the batch numbers from your original order
You must obtain a return authorization before sending items back (see instructions below)
Customer is responsible for return shipping costs
Products That Cannot Be Returned:
Opened bottles or marked products
Products received more than 30 days ago
Unauthorized returns (returns sent without obtaining a return authorization number)
Damaged products (unless damaged during shipping)
Products with mismatched batch numbers
Custom or special order items
Missing or Damaged Items:
Missing items must be reported within 5 business days of receiving your order to qualify for replacement or refund
Damaged items received due to shipping issues will be replaced at no cost to you
Please contact us immediately with photos of any shipping damage
How to Initiate a Return
To request a return for eligible physical herbal products:
Contact Us for Authorization: Email cliff@rootandremedyhealth.com within 30 days of receiving your order
Include the Following Information:
Order number
Product name(s) you wish to return
Reason for return
Photos (if applicable for damaged items)
Wait for Return Authorization: We will review your request and provide a return authorization number and instructions within 2 business days
Ship the Item:
Only ship items after receiving return authorization
Include your return authorization number with the package
Ensure batch numbers on bottles match your original order
Customer is responsible for return shipping costs (unless product arrived damaged)
Receive Your Refund: Refunds will be processed within 7-10 business days of our receipt and inspection of the returned item
Important: Unauthorized returns (returns sent without a return authorization number) cannot be accepted for safety and quality control reasons.
Refund Method
Refunds will be issued to the original payment method used for purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Refund amounts will reflect:
Product cost
Original shipping costs are non-refundable
Customer is responsible for return shipping costs (unless product arrived damaged)
Shipping Information
Shipping Speed: Orders are typically processed and shipped within 1-3 business days. You will receive a tracking number via email once your order ships.
Shipping Method: Most orders are shipped via USPS. UPS is used for addresses not serviced by USPS.
Shipping Costs: Shipping rates are calculated based on package weight, size, and destination.
Non-Returnable Items
The following items cannot be returned:
Opened or marked herbal products
Products without return authorization
Products with mismatched batch numbers
Damaged products (unless damaged during shipping)
Custom or special order herbal formulas
Digital assessments or app subscriptions
Gift cards
Clearance or final sale items (when marked as such)
Products returned more than 30 days after delivery
Contact Us
If you have questions about returns or need assistance with an order, please contact us:
Root and Remedy LLC
Email: cliff@rootandremedyhealth.com
Response Time: Within 1-2 business days
This return policy is subject to change. Any updates will be posted on this page with a revised effective date.